FAQs

About

Our head office is located in Toronto, Ontario, where all our products are designed in house. Our products are available across North America!

Your pup can try our styles at local pet retailers found on our store locator. We recommend calling a head to ensure the location has the style you are looking for. Store Locator: www.canadapooch.com/store-locator

Our products are free of any animal by-products. We use Faux Fur, Faux Down and never any wool.

Follow us on Social Media! @canadapooch. You can also sign up for e-mail updates on all news Canada Pooch. www.canadapooch.com/#subscribe

Online Ordering

We accept Visa, Mastercard and American Express credit cards.

We strive to process and ship your order as quickly as possible. Please e-mail us at support@canadapooch.com or give a call at 1-800-673-9344. Office hours are Monday – Friday from 9:00 am - 5 pm EST.

Tracking details will be included in your shipping confirmation. You can always look up order information on your Canada Pooch account! www.canadapooch.com/my-account

Please send us an e-mail at support@canadapooch.com with your order number and item details in need of an exchange. To be eligible for a full refund or exchange, the product must be in new condition with tags and packaging. Products must be clean and free of dog hair

Shipping

We currently ship within Canada and the United States, with a few exclusions. We are unable to ship to the Canadian Territories, Alaska and Hawaii at this time. We are always growing, stay tuned!

We do not ship to PO boxes or APO/FPO addresses at this time.

Shipping is free on orders over $60. A flat rate shipping fee of $5.99 is applied to orders below the minimum.

We do not offer upgraded expedited shipping at this time.

Customers typically receive their package within 3-5 business days.

Product

All of our outerwear style offers water resistance and warmth! We also have an excellent collection of rain gear to choose from for rainy & wet days

They absolutely are! They are made of durable silicone.

Yep! They not only protect you from the snowy sidewalks and salt but they also work to protect you from rain and mud! They can also offer relief to hot pavement in the summer

Size & Fit

Sizing charts and guides are available on each product page! The best place to start is to measure the back length of your pup (collar to base of the tail).

Please measure the sole length and width of your pooch’s paws (including nails). The size chart will assist you in picking the right fit. When in doubt, please size up!

The Expedition Coat, Summit Stretch Vest & Northern Knit are 3 great styles offering adjustability through the belly. A number of our styles are also available in 14+ and 20+ as well!

Product Care

Most of our products are machine washable but you should always refer to the garment label to ensure the best possible care.

We pride ourselves with our high-quality product. If you have any concerns with your product, please e-mail us at support@canadapooch.com to discuss.

Ask an Expert

Have questions or need help with your account? We're here to help.

Customer Care

Monday – Friday (9:00am to 5:00pm EST) Saturday Closed Sunday Closed

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Shipping Free
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FREE SHIPPING!

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