At Canada Pooch Ltd., we believe your privacy when using our Web site is paramount.

To enhance your visit and inform you about the latest developments at Canada Pooch Ltd., we collect the following information:

Mailing List

When you submit your email for the purposes of registering a purchase on our site or for the purposes of submitting your dog’s profile to the “Pooch of the Week” competition, we assume that you want to be contacted regarding promotions and offers from Canada Pooch. We do not in any circumstances share your address with any third parties without your consent. If you at any time decide that you don’t want to receive any future mailings, simply email and write “CANCEL MESSAGES” in the subject line of your email.


We may also collect certain non-personally identifiable information from you when you visit our website, such as the type of browser you are using (i.e.: Netscape or Explorer), the type of operating system (i.e.: Windows or MAC), the domain name of your Internet service provider and your entire query (if any) that was entered into a search engine which led you to the current site and any other “click stream” data. This information is stored in our log files. We use the non-personally identifiable information that we collect to rate and improve the design and content of our website and to enable us to personalize your experience. We may also use this information in the aggregate to analyze how our site is used, as well as to offer you products, services and promotions.

Using Information

We may use the information we collect from your use of our site to:

  • Operate, provide, improve and maintain the Website
  •  Send you administrative messages and information about Canada Pooch in   which we believe you may be interested
  • Customize and/or personalize your communications and shopping experience
  • Better respond to your customer service inquiries
  • Communicate with you about your purchase, account information or customer service needs
  • Communicate with you about our products and events, and for other promotional purposes
  • Improve our business
  • Administer contests, promotions, surveys or other Website features

Sharing Information for Canada Pooch Business Purposes

For the purpose of operating our business, we may transfer information between Canada Pooch and our preferred service providers who use that information only to conduct Canada Pooch business.  For example, they may handle Canada Pooch’s credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.  We may also share your information to administer a Website feature (e.g. contest or event) and in that case will notify you before you give your information.  We provide our preferred service providers with the information they need to perform their services and work with them to protect your information.

We may provide your information to Canada Pooch Ltd. wholly-owned companies and affiliates, which may reside or be domiciled outside of Canada.

The Use of Cookies

In order to enhance and personalize your interactive experience, our site does use cookies. The cookies do not contain any personally identifiable information. If you wish to limit the number of cookies that your browser accepts or prevent your browser from accepting cookies, you can set your browser to alert you each time you are about to receive a new cookie or you can turn off your cookies completely. This however will not allow you to take full advantage of all of the features available to this site.

Fraud Prevention

We reserve the right to co-operate with local, provincial/state, national and international authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful activities on any Canada Pooch Ltd. website and this disclosure may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

In addition, in order to protect you and Canada Pooch Ltd. from fraudulent transactions, we may provide your online shopping related information to a reputable outside organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. The outside organization does not store any personal information that we provide from shopping transactions.

Updating the Privacy Policy

Canada Pooch Ltd. may update its privacy policy from time to time to reflect changes in our information practices. As a result, we encourage you to periodically review this page for the latest information on privacy policies. Your continued use of the site indicates your consent to such terms..

If you have any questions about this privacy statement, the practices of this site, or your dealings with our site, contact us at

Canada Pooch Ltd. will remove any personal information from our database pursuant to a written request from you. Please e-mail such requests to us, identifying your first and last name. Be sure to type “remove registrant” in the subject line of your email.